Duration: 1 hour

Sep 30, 03:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 30, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 25, 20:53:34 GMT+0
Identified - Scheduled Maintenance — September 29, 10:00 PM ET We'll be performing scheduled maintenance starting at 10:00 PM ET on August 27. Brief disruptions may occur during this window. No downtime is expected. View what's included in this fix: https://shulware.zendesk.com/hc/en-us/articles/49163533713933-4-2-3-Pre-Release-Notes-29-September-2026.

Duration: 1 hour and 30 minutes

Aug 28, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 28, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 28, 01:00:18 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 26, 19:19:19 GMT+0
Identified - Scheduled Maintenance — August 27. 10:00 PM ET We'll be performing scheduled maintenance starting at 10:00 PM ET on August 27. Brief disruptions may occur during this window. No downtime is expected. View what's included in this fix: https://shulware.zendesk.com/hc/en-us/articles/48430622616845-4-2-2-Hot-Fix-Release-Notes-27-August-2026.

Duration: 1 hour and 30 minutes

Aug 19, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 19, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 19, 01:01:12 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 18, 14:11:45 GMT+0
Identified - Scheduled Maintenance — August 18, 10:00 PM ET We'll be performing scheduled maintenance starting at 10:00 PM ET on August 19. Brief disruptions may occur during this window. No downtime is expected. View what's included in this fix: https://shulware.zendesk.com/hc/en-us/articles/48225589790605-4-2-1-Hotfix-Release-Notes-18-August-2026.

Duration: 1 hour and 30 minutes

Aug 12, 03:30:11 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 12, 02:00:13 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 12, 01:00:33 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Aug 7, 22:23:51 GMT+0
Identified - Scheduled Maintenance - August 11, 10:00 PM ET. You may experience brief disruptions during this window. No downtime is expected. August release details: https://shulware.zendesk.com/hc/en-us/articles/47978850345997-Release-Notes-4-2-0-11-August-2026.

Duration: 1 hour and 30 minutes

Aug 3, 08:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 3, 06:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 31, 21:04:26 GMT+0
Identified - Scheduled Maintenance, August 3rd, 2:30 AM ET Releasing a fix for the repeater field issue and the ACH payment method unselecting itself. You may experience brief disruptions; no downtime is expected. More details: https://shulware.zendesk.com/hc/en-us/articles/47806253903629-Hot-Fix-to-4-1-0-Release-Notes-3-August-2026.

Duration: 1 hour and 30 minutes

Jul 29, 08:00:13 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 29, 06:30:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 29, 05:30:07 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 28, 19:26:53 GMT+0
Identified - Scheduled Maintenance - July 29th, 2:30 AM ET Releasing fix for deleting transactions. May experience brief disruptions. No downtime expected. July release details: https://shulware.statuspage.io.

Duration: 1 hour and 30 minutes

Jul 28, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 28, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 28, 01:00:32 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 24, 17:54:38 GMT+0
Identified - We have scheduled maintenance on July 27, 2026 at 10:00 PM ET, lasting approximately 1 hour and 30 minutes. No downtime is expected, though you may experience minor disruptions during this window. You can review the upcoming release items here: https://shulware.zendesk.com/hc/en-us/articles/47605830236301-Release-Notes-4-1-0-27-July-2026 Thank you for your patience!.

Jul 23, 18:18:33 GMT+0
Resolved - This incident has been resolved..

Jul 10, 20:07:03 GMT+0
Investigating - Service Resolution Status Update Following Wednesday's PHP upgrade and release, we've resolved the vast majority of reported issues. Here's our current status: ✅ Resolved & Live - Payment gateway processing (Converge, Cardknox, Remcap) - Transaction entry and editing - Lifecycle event search - Custom domain functionality - Email links and recipient lists - Honor scheduling and print functionality - Device preview grid - QuickBooks Desktop sync - Form functionality and editing - Deposit page access - Yahrzeit mourner entry - Page cloning - Email rendering - Mailing labels and account display - Script tag handling in forms - Form label field rendering - Event registration payment processing - File manager timestamps - Legacy mail statistics display - QuickBooks sync error - Lifecycles report -Admin app loop issue -A new update (version 3.4.1) is now available in the App Store. This update includes the fix for the update loop issue you were experiencing. - Admin app Premium upgrade message. Please log out of the app and log back in. No reinstall or app update is needed, as long as you are on version 3.4.1. -When uploading a photo to the member directory, it appears to save. However no photo is actually saved, no error message is shown -Statements not showing images - Image loading on the website issue -Transaction Reports "Charge Types" Returns Blank screen after running a long time -Google login fails with a redirect_uri_mismatch error -Form editor crashing -People Screen: Multi-tag filtering returns incorrect results and triggers Support -Error when attempting to cancel active ACH payment plan subscription - Fatal PHP memory exhaustion error on donation form post-submission -Online Payments Failing via Authorize.Net 🔄 Final Validation ⏳ Outstanding Thank you for your patience. We're actively working through remaining items and will provide updates as they're resolved..

Jul 9, 22:51:46 GMT+0
Investigating - Service Resolution Status Update Following last night's system update and PHP upgrade, we've resolved the vast majority of reported issues. Here's our current status: ✅ Resolved & Live All critical payment and core functionality issues have been fixed and validated in production: Payment gateway processing (Converge, Cardknox, Remcap) Transaction entry and editing Lifecycle event search Custom domain functionality Email links and recipient lists Honor scheduling and print functionality Device preview grid QuickBooks Desktop sync Form functionality and editing Deposit page access Yahrzeit mourner entry Page cloning Email rendering Mailing labels and account display ⏳ Final Testing One remaining item requires additional testing and validation: Script tag handling in forms Expected resolution: By tomorrow morning.

Jul 9, 18:16:46 GMT+0
Investigating - Following last night's system update and PHP upgrade, we've made significant progress resolving reported issues. Here's where we stand: ✅ Resolved & Live Payment gateway processing (Converge, Cardknox, Remcap) Transaction entry and editing Lifecycle event search Custom domain functionality Email links and recipient lists Honor scheduling/print functionality Device preview grid QuickBooks Desktop sync Custom form functionality 🔄 In Validation Form edit pages (specific forms) Legacy mail system Yahrzeit mourner entry ⏳ Monitoring Additional PHP regression items (final checks underway) What's Next All critical fixes have been deployed to production. Our team is completing final validation on remaining items and will provide another update. Thank you for your patience during this incident. If you're still experiencing issues, please contact our support team so we can assist immediately..

Duration: 1 hour

Jul 9, 03:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 9, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 9, 01:00:39 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jul 7, 13:50:26 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for Wednesday, July 8 at 10:00 PM ET. The platform will be unavailable for approximately 1 hour during this time. We appreciate your patience and understanding as we work to keep the platform running smoothly. For any questions, please contact us at questions@shulcloud.com..

Duration: 1 hour and 30 minutes

Jul 1, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 1, 02:00:27 GMT+0
Identified - Upcoming Scheduled Maintenance Notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, June 30, 2026 Starting at: 10:00 PM Eastern (US) What to Expect: We are not anticipating any downtime during this maintenance window, and Shulcloud is expected to remain available throughout the update. However, some users may experience brief, minor disruptions while improvements are being applied behind the scenes. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Jul 1, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 1, 01:00:27 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Duration: 1 hour and 30 minutes

Jun 7, 07:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 7, 05:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 7, 04:30:08 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jun 4, 20:14:56 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Sunday, June 7, 2026 Starting at: 12:00 AM Eastern (US) What to Expect: We expect this maintenance to take about an hour and a half, and Shulcloud will be temporarily offline while we work behind the scenes. We appreciate your patience as every update we make is focused on making Shulcloud faster, more reliable, and easier to use for you. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour and 30 minutes

May 6, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 6, 02:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 6, 01:00:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

May 4, 21:32:21 GMT+0
Identified - Upcoming Scheduled Maintenance Notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, May 5, 2026 Starting at: 10:00 PM Eastern (US) What to Expect: We are not anticipating any downtime during this maintenance window, and Shulcloud is expected to remain available throughout the update. However, some users may experience brief, minor disruptions while improvements are being applied behind the scenes. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Apr 28, 03:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 28, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 28, 01:00:13 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 24, 19:03:07 GMT+0
Identified - Scheduled Maintenance Notice Shulcloud will be undergoing scheduled maintenance on Monday, April 27, 2026 at 10:00 PM Eastern (US), with approximately 1 hour of downtime expected. These updates help keep Shulcloud fast and reliable. Questions? Email us at questions@shulcloud.com. Thanks for being part of the Shulcloud community!.

Duration: 1 hour and 30 minutes

Apr 20, 08:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 20, 06:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 20, 05:30:07 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 17, 17:53:51 GMT+0
Identified - Upcoming Scheduled Maintenance Notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Monday, April 20, 2026 Starting at: 02:30 AM Eastern (US) What to Expect: We are not anticipating any downtime during this maintenance window, and Shulcloud is expected to remain available throughout the update. However, some users may experience brief, minor disruptions while improvements are being applied behind the scenes. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 3 days and 18 hours

Apr 15, 21:32:43 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 15, 02:00:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 15, 01:00:11 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Apr 14, 17:05:46 GMT+0
Identified - Upcoming Scheduled Maintenance Notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, April 14, 2026 Starting at: 10:00 PM Eastern (US) What to Expect: We are not anticipating any downtime during this maintenance window, and Shulcloud is expected to remain available throughout the update. However, some users may experience brief, minor disruptions while improvements are being applied behind the scenes. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Apr 13, 13:37:07 GMT+0
Resolved - This incident has been resolved..

Apr 11, 14:21:17 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results. You are now able to submit forms and update accounts as expected..

Apr 11, 14:09:18 GMT+0
Investigating - We are currently investigating an issue related to form submissions and account updates displaying an error message upon submission/save. We will share further updates as they become available..

Duration: 1 hour and 30 minutes

Mar 31, 03:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 31, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 31, 01:00:14 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 25, 20:25:17 GMT+0
Identified - Upcoming Scheduled Maintenance Notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Monday, March 30, 2026 Starting at: 10:00 PM Eastern (US) What to Expect: We are not anticipating any downtime during this maintenance window, and Shulcloud is expected to remain available throughout the update. However, some users may experience brief, minor disruptions while improvements are being applied behind the scenes. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Mar 25, 03:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 25, 02:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 25, 01:00:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 23, 13:27:33 GMT+0
Identified - Upcoming scheduled maintenance notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, March 24, 2026 Starting at 10:00 PM Eastern (US) Expected Downtime: None Expected What to Expect: There will be no downtime during this update! Shulcloud will remain fully available while we implement improvements behind the scenes. You can continue using the platform as usual without any interruption. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Mar 6, 04:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 6, 03:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 6, 02:00:28 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 3, 17:35:36 GMT+0
Identified - Upcoming scheduled maintenance notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Thursday, March 5, 2026 Starting at 10:00 PM Eastern (US) Expected Downtime: None Expected What to Expect: There will be no downtime during this update! Shulcloud will remain fully available while we implement improvements behind the scenes. You can continue using the platform as usual without any interruption. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Feb 24, 07:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 24, 06:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 23, 04:35:34 GMT+0
Identified - Upcoming scheduled maintenance notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, February 24, 2026 Starting at 01:30 AM Eastern (US) Expected Downtime: 1 hour What to Expect: Shulcloud will undergo a scheduled update that includes approximately one hour of downtime. During this window, the platform will be temporarily unavailable while we complete important behind‑the‑scenes improvements. We’re making these updates to keep Shulcloud faster, more reliable, and easier to use. Thank you for your patience while we work to enhance your experience. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Feb 18, 02:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 18, 01:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 18, 00:00:14 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 15, 21:10:02 GMT+0
Identified - Upcoming scheduled maintenance notice To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, February 17, 2026 Starting at 10:00 PM Eastern (US) Expected Downtime: None Expected What to Expect: There will be no downtime during this update! Shulcloud will remain fully available while we implement improvements behind the scenes. You can continue using the platform as usual without any interruption. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour

Feb 11, 07:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 11, 06:30:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 11, 05:30:07 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 9, 15:20:51 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Wednesday, February 11, 2026 Starting at 01:30 AM Eastern (US) Expected Downtime: 1 hour What to Expect: Shulcloud will undergo a scheduled update that includes approximately one hour of downtime. During this window, the platform will be temporarily unavailable while we complete important behind‑the‑scenes improvements. We’re making these updates to keep Shulcloud faster, more reliable, and easier to use. Thank you for your patience while we work to enhance your experience. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour and 30 minutes

Feb 11, 06:30:23 GMT+0
Completed - The scheduled maintenance has been completed..

Jan 21, 03:00:25 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jan 21, 02:00:30 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jan 20, 15:49:23 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jan 20, 15:39:41 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the Shulcloud platform. When: Tuesday, January 20, 2026 Starting at 10:00 PM Eastern (US) Expected Downtime: None Expected What to Expect: There will be no downtime during this update! Shulcloud will remain fully available while we implement improvements behind the scenes. You can continue using the platform as usual without any interruption. Every update we make is designed to enhance your experience, making Shulcloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the Shulcloud community!.

Duration: 1 hour and 30 minutes

Dec 16, 04:30:21 GMT+0
Completed - The scheduled maintenance has been completed..

Dec 16, 03:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Dec 16, 02:00:31 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Dec 14, 19:01:26 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the ShulCloud platform. When: Monday, December 15, 2025 Starting at 10:00 PM Eastern (US) Expected Downtime: None Expected What to Expect: There will be no downtime during this update! ShulCloud will remain fully available while we implement improvements behind the scenes. You can continue using the platform as usual without any interruption. Every update we make is designed to enhance your experience, making ShulCloud faster, more reliable, and easier to use. If you have any questions or concerns, please reach out to our support team at questions@shulcloud.com. We’re always happy to help. Thank you for being a valued part of the ShulCloud community!.

Duration: 1 hour and 30 minutes

Nov 24, 06:00:21 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 24, 04:30:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 24, 03:30:21 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 21, 22:26:40 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the ShulCloud platform and increasing server capacity to help minimize downtime and prevent service interruptions in the future. When: Sunday, November 23, 2025 Starting at 11:30 PM Eastern (US) Expected Downtime: Approximately 30 minutes What to Expect: During this brief window, ShulCloud will be temporarily unavailable. We’ve scheduled this maintenance late at night to minimize disruption for our users. If you have any critical updates to make, please complete them before the planned downtime. We understand that even short interruptions can be inconvenient, and we truly appreciate your patience and understanding. Every update we make is designed to improve your community’s experience, and this upgrade will help make ShulCloud faster and more reliable. If you have any questions or concerns, please contact our support team at questions@shulcloud.com. Thank you for being a valued part of the ShulCloud community!.

Duration: 1 hour and 30 minutes

Nov 13, 04:30:21 GMT+0
Completed - The scheduled maintenance has been completed..

Nov 13, 03:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 13, 02:00:25 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Nov 12, 12:18:15 GMT+0
Identified - To continue providing a stable and high-performing experience, we’ll be conducting scheduled maintenance on the ShulCloud platform. When: Wednesday, November 12, 2025 Starting at 10:00 PM Eastern (US) Expected Downtime: Approximately 30 minutes What to Expect: During this brief window, ShulCloud will be temporarily unavailable. We’ve chosen this time carefully to minimize disruption for our users. If you have any critical updates to make, we recommend completing them before the scheduled downtime. We understand that even short interruptions can be inconvenient, and we truly appreciate your patience and understanding. Every update we make is with your community’s experience in mind, and we’re committed to making ShulCloud faster, more reliable, and easier to use. If you have any questions or concerns, please don’t hesitate to reach out to our support team at questions@shulcloud.com. Thank you for being a valued part of the ShulCloud community!.

Duration: 1 hour and 30 minutes

Oct 28, 03:30:21 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 28, 02:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 28, 01:00:23 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Oct 27, 15:33:17 GMT+0
Identified - We wanted to inform you that we will be performing scheduled maintenance on our platform to ensure continued performance and stability. Every improvement is designed with your experience in mind, and we appreciate your patience and partnership as we continue to make ShulCloud better for your community. If you have any questions or concerns, please don't hesitate to reach out to our support team at questions@shulcloud.com What to expect: No downtime is anticipated; however, you may notice brief page refreshes or slower loading during the update..

Oct 23, 00:19:23 GMT+0
Resolved - This incident has been resolved..

Oct 20, 20:55:25 GMT+0
Monitoring - Restored: Multi-Factor Authentication (MFA) via Email is now fully operational. Still Affected: Email Marketing Module What’s Happening: An ongoing Amazon Web Services (AWS) outage is impacting a large portion of online services today. While MFA via email has been restored and is working normally, we are still experiencing disruptions with: Delivering emails through the Email Marketing Module AWS is a major cloud platform that powers many online services, so when it experiences issues, it can affect systems like ours. Our engineering team continues to work on restoring full functionality. We’re exploring alternative solutions and implementing temporary workarounds wherever possible to minimize the impact. What’s Next: We’ll share further updates regarding email delivery on Tuesday Morning EST (10/20/2025). Thank you for your patience and understanding while we work through this. The ShulCloud Team.

Oct 20, 18:40:57 GMT+0
Identified - Affected Features: Multi-Factor Authentication (MFA) via Email Email Marketing Module What’s Happening: An ongoing Amazon Web Services (AWS) outage is causing disruptions to a large portion of online services today. We are experiencing disruptions with: Sending MFA codes via email Delivering emails through the Email Marketing Module AWS is a major cloud platform that powers many online services, so when it experiences issues, it can impact systems like ours. Our engineering teams are actively working to resolve this. We’re exploring alternative solutions and implementing temporary workarounds wherever possible to minimize the impact. What’s Next: We’ll share updates as soon as we have more information. Thank you for your patience and understanding while we work to restore full functionality. The ShulCloud Team.

Sep 18, 15:25:34 GMT+0
Resolved - We apologize for the inconvenience caused by this brief outage. ShulCloud has resolved the issue and will closely monitor the environment to ensure ongoing access continuity. The ShulCloud team will be conducting further investigation to determine the root cause. Following our analysis, additional information will be provided..

Sep 18, 14:54:01 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Sep 18, 14:36:25 GMT+0
Investigating - We are currently investigating an issue where access to ShulCloud is limited or unavailable. We apologize for the inconvenience and our team is working on this issue. We will share further updates as they become available..

Sep 11, 15:51:33 GMT+0
Resolved - This incident has been resolved..

Sep 10, 15:11:19 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results. Access to ShulCloud has been restored and pages should be loading for you. Thank you for your patience and understanding..

Sep 10, 15:01:03 GMT+0
Investigating - We are currently investigating an issue where access to ShulCloud is limited or unavailable. We apologize for the inconvenience and our team is working on this issue. We will share further updates as they become available..

Aug 28, 14:33:30 GMT+0
Resolved - This incident has been resolved..

Aug 27, 20:02:09 GMT+0
Monitoring - Thank you very much for your patience as our team worked to resolve the intermittent access issues that you experienced today. A fix has been implemented and our team is monitoring the results. Please let us know if you continue to experience any further errors or performance issues..

Aug 27, 16:10:41 GMT+0
Investigating - We are currently investigating an issue impacting consistent access to your ShulCloud portal which is resulting in 504 Gateway Timeout errors. Our team is aware and working to resolve this issue as quickly as possible. We will continue to share updates as they become available..

Aug 27, 13:35:22 GMT+0
Resolved - This incident has been resolved..

Aug 26, 16:23:56 GMT+0
Identified - Our team is aware that some users receiving intermittent errors when accessing various parts of their ShulCloud sites. We are continuing to work to investigate this issue and will keep you updated on our progress. If you do experience an error message indicating "Misdirected Request" then refresh the page and the error will go away..

Aug 26, 11:57:16 GMT+0
Monitoring - A fix has been implemented and the intermittent access issues have been resolved. Our team will continue to monitor the situation. Thank you for your patience and understanding..

Aug 26, 10:18:23 GMT+0
Investigating - We’re currently experiencing an issue that is preventing access to ShulCloud member portals. Our team is aware of the problem and actively working to resolve it as quickly as possible. We’ll post updates here as soon as more information is available. Thank you for your patience..

Aug 1, 02:24:26 GMT+0
Resolved - This incident has been resolved..

Jul 30, 15:23:35 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results for the issue with the MFA code looping back to the login screen..

Jul 30, 14:58:04 GMT+0
Investigating - We are currently investigating an issue where users who enter their MFA (Multi-Factor Authentication) code are being redirected back to the login screen instead of being logged in successfully. 🔍 What’s happening: After entering the correct MFA code, users are returned to the login screen in a loop. This may prevent access to your account. ✅ Current Status: Our engineering team is actively working to identify the root cause and implement a fix. We’ll post updates here as soon as we have more information..

Jul 21, 15:34:31 GMT+0
Resolved - This incident has been resolved..

Jul 18, 00:10:02 GMT+0
Identified - The issue has been identified and sites are beginning to load now. You may experience some delays as our servers come back online. Thank you for your patience and understanding..

Jul 17, 23:06:52 GMT+0
Investigating - We are currently investigating the issue that has caused a service interruption while trying to access your ShulCloud site. Our team is aware and working to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will share further updates as they become available..

Jul 4, 16:55:03 GMT+0
Resolved - This incident has now been resolved. Links from emails sent via the Legacy Mail module sent between July 2nd and July 3rd will not work retroactively. We would recommend resending any important emails that contained clickable links..

Jul 4, 03:34:03 GMT+0
Monitoring - A fix has been implemented for links sent via Legacy Mail. We sincerely appreciate your patience and understanding as our team worked to resolve this issue..

Jul 3, 15:52:52 GMT+0
Identified - Thank you for your patience as we continue to work on the issue affecting links in emails sent through our legacy email module. These links will currently lead to a 404 error page. Our team identified the root cause yesterday and is actively working on a resolution. We'll send out another update as soon as a fix is in place..

Jul 2, 18:09:41 GMT+0
Identified - We’ve identified the cause of the issue affecting links sent using our legacy mail system. Our team is actively working on a solution to restore proper functionality. We’ll provide another update as soon as we have more information. Thank you for your patience..

Jul 2, 15:13:47 GMT+0
Investigating - We are currently investigating an issue affecting links generated through our legacy email system. Specifically, tracking links sent today (July 2, 2025) are returning a 404 (Page Not Found) error instead of redirecting properly. Important Note: 🔹 Links sent prior to today are still working correctly. 🔹 This issue only affects tracking links sent on July 2, 2025. Impact: All links sent out via Legacy Mail on July 2, 2025. Clicking these links results in a 404 error. Current Status: Our team is aware of the issue and is actively investigating the root cause. We will provide updates as soon as more information becomes available. Workaround: Links sent out via the Email Marketing Module will still work as expected. This only impacts links sent out via Legacy Mail. We appreciate your patience and understanding as we work to resolve this..

Jun 25, 00:27:07 GMT+0
Resolved - A fix has been implemented, and this issue is now resolved. Thank you for your patience and understanding..

Jun 24, 15:34:00 GMT+0
Identified - The issue has been identified and a fix is being implemented for this issue. We will keep you posted as we make further progress..

Jun 24, 13:10:16 GMT+0
Investigating - We have identified an issue where horizontal scrolling is currently disabled in certain areas of the system. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience. We’ll provide updates as soon as we have more information..

Apr 11, 15:46:26 GMT+0
Resolved - The Email Marketing feature is now fully operational. Scheduled emails are processing as expected. Any emails not sent due to the outage have been returned to Drafts and can now be reviewed, sent, or rescheduled. Emails that were attempted with “Send Now” during the downtime should also appear in your Drafts. We understand the inconvenience this may have caused and appreciate your patience..

Apr 11, 15:30:39 GMT+0
Investigating - The issue has been identified and addressed. Testing is now in progress..

Apr 11, 14:54:33 GMT+0
Investigating - Our Email Marketing feature is currently down. Please do not attempt to use it at this time. We recognize the importance of this functionality, especially as Passover and Shabbat approach, and are working urgently to resolve the issue. Updates will be provided as soon as possible..

Mar 12, 15:45:17 GMT+0
Resolved - This incident has now been resolved and we apologize for the inconvenience..

Mar 12, 15:16:50 GMT+0
Investigating - We are currently investigating issues regarding the inability to load your ShulCloud sites. Our team is aware of the issue and working to restore access as quickly as possible. We will share additional information as it becomes available..

Mar 10, 18:24:48 GMT+0
Resolved - This incident has now been resolved and functionality within the Email Marketing module has been restored..

Mar 10, 15:32:38 GMT+0
Investigating - We are currently investigating an issue with Email Marketing where users are not able to create new drafts or edit existing drafts. In the meantime, you may use the Legacy Email module to send out communications. We will share further updates as they become available..

Feb 21, 21:16:26 GMT+0
Resolved - A fix has been deployed for this issue and CMS template colors have been restored..

Feb 20, 15:51:15 GMT+0
Investigating - We are currently investigating an issue where some CMS templates that were using a different color than the default color for their template theme have seen the color scheme revert to the default. Our team is working to identify the cause and resolve this issue as quickly as possible. We will share further updates as they become available..

Jan 6, 19:51:22 GMT+0
Resolved - This incident has been resolved..

Dec 26, 18:43:46 GMT+0
Investigating - We are currently investigating an issue where autobatched deposits for shuls who process payments using SIP Integrated Gateway are missing transaction information for all transactions in the batch. This may result in a Business Validation or similar error when attempting to sync to your financial software. Our data team is aware of the issue and will be investigating this and updating the batches so that they can be synced properly..

Dec 4, 21:07:47 GMT+0
Resolved - The connection to QuickBooks Online has been restored and you may resume syncing between ShulCloud and QuickBooks Online. Thank you for being so patient as we worked to resolve the issue!.

Dec 4, 20:23:42 GMT+0
Investigating - We are currently investigating an issue in regards to syncing between ShulCloud and QuickBooks Online. We are in communication with Intuit regarding this issue and we will share further updates as they become available. Please note that this does not impact the ability to sync with QuickBooks Desktop or other accounting software. We apologize for the inconvenience..

Oct 31, 16:36:02 GMT+0
Resolved - This incident has been resolved..

Oct 29, 17:13:32 GMT+0
Monitoring - A fix has been implemented to restore the Rich Text Editor in the Legacy Mail module. We are continuing to monitor the results of the fix. We apologize for the inconvenience and appreciate your patience. The fix has also restored the ability to search for accounts in the Admin menu in Classic Admin menu mode as well as the login button for mobile devices for certain web templates..

Oct 28, 19:30:19 GMT+0
Identified - The issue has been identified and our team is working on a fix for this issue. We will keep you posted as soon as we have more details on when this will be implemented..

Oct 28, 15:09:42 GMT+0
Investigating - We are currently investigating an issue where the text editor tool box is missing when choosing Rich Text to send email via the Legacy Mail module. Our team is aware of the issue and actively working to resolve this as quickly as possible. We will share updates as soon as they become available. Please do not clone any previously sent Rich Text emails as it may lead to a loss of formatting..

Sep 24, 15:24:02 GMT+0
Resolved - This incident has been resolved..

Sep 19, 13:06:49 GMT+0
Monitoring - A fix has been implemented for the file manager issue and we are continuing to monitor the results..

Sep 18, 15:05:49 GMT+0
Identified - The issue has been identified and our team is working on the fix to the File Manager. We will share further updates as they become available. Thank you!.

Sep 18, 14:21:57 GMT+0
Investigating - We are aware of an issue impacting the ability to manage or add Files stored in the ShulCloud File Manager. Our team is currently investigating the issue. You can still access files needed for CMS pages or Mail by using the embedded tools. We apologize for the inconvenience and will share more updates as they become available..

Aug 24, 02:24:30 GMT+0
Resolved - This incident has been resolved..

Aug 23, 19:06:35 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results in the Email Marketing module around duplicating, saving as well as creating new emails..

Aug 23, 18:51:56 GMT+0
Identified - The issues with Email Marketing have been identified and a fix will be rolling out later today. We will keep you updated as we work to resolve this issue. Thank you!.

Aug 23, 14:14:34 GMT+0
Investigating - We are currently investigating an issue where users are unable to duplicate Sent emails within the Email Marketing module. Our team is aware of the issue and is working to resolve this as soon as possible..

Aug 23, 14:11:08 GMT+0
Resolved - This incident has been resolved..

Aug 22, 14:36:53 GMT+0
Monitoring - A fix has been implemented for the errors when processing online payments. Our team is monitoring this and you may now resume your normal payment processing. Thank you!.

Aug 22, 13:57:05 GMT+0
Investigating - We are currently investigating an issue regarding error messages while processing online payments. Our team is aware of the issue and working to gather further information and resolve the issue..

Jul 18, 20:12:14 GMT+0
Resolved - This incident has been resolved. Any emails that do not show as sent should be duplicated and re-sent. Thank you for your patience and understanding as we worked to resolve this issue..

Jul 18, 16:49:34 GMT+0
Identified - The issue has been identified and a fix is being deployed to resolve the issue. We will provide more updates as they become available. Thank you!.

Jul 18, 16:16:41 GMT+0
Investigating - We are currently investigating an issue impacting the delivery of test and regular emails sent via the Email Marketing module. We are working to resolve this issue as quickly as possible and will provide further updates as they become available..

Jun 21, 13:46:24 GMT+0
Resolved - This incident has been resolved..

Jun 18, 13:40:21 GMT+0
Investigating - We are currently investigating an issue regarding transaction reports in the Admin Menu-Transaction Reports not completing when initiated. Our team is working to gather further information and we will provide updates as they become available..

Jun 3, 13:38:07 GMT+0
Resolved - This incident has been resolved..

May 31, 14:37:16 GMT+0
Monitoring - We are seeing ShulCloud performance return to normal speeds. We apologize for the inconvenience..

May 31, 14:18:54 GMT+0
Investigating - We are currently investigating an issue regarding ShulCloud performance and loading speeds. We are working to investigate the matter and we will share further updates as they become available..

May 20, 13:37:10 GMT+0
Resolved - This incident has been resolved..

May 14, 18:59:11 GMT+0
Monitoring - A fix has been implemented for the Email Marketing module and it is now loading correctly. All production issues reported today have now been resolved..

May 14, 17:26:53 GMT+0
Identified - A fix has been implemented for the issue with debit card payments made today being marked as Proceeded to Payment Page and a data update is in progress to mark all of those payments as Complete. We have also resolved the issue where admins were not able to make changes or additions to accounts. The only outstanding issue at this time is the inability to load the Email Marketing module. Our team is still working to identify and resolve this issue. We will provide further updates as they become available..

May 14, 14:00:59 GMT+0
Identified - We have an update regarding the issue with debit cards given a Proceeded to Payment Page status in the online payment record in ShulCloud. When you view the Online Payment record then you will see a note that says "Advanced: If this payment was paid in the gateway, but is pending in ShulCloud, click here to mark it as paid." If you click this button then it will generate the payment with the correct transaction ID from the payment processor. Our team is continuing to investigate and work on a full resolution to this issue..

May 14, 12:46:02 GMT+0
Investigating - We are currently investigating an issue regarding the status given to debit card payments after processing in ShulCloud. With a mandatory fee set on the gateway we are seeing that debit card payments are fully processing on the SIP ShulCloud Integrated Payments Gateway and the card is being charged. However, the status given to the payment in ShulCloud is Proceeded to Payment Page. Our team is aware and working to resolve the issue. Please do not attempt to reprocess a payment if you do not see it appear as expected. If you have any questions then please reach out to our Support team via Chat or at questions@shulcloud.com..